Before proceeding with logging your Repair Request, please have a look at the Repair Tips below first, to avoid any unnecessary call outs.

Kitchen/bathroom sink is blocked

• Have you tried using some Draino to try and free the blockage?
• Have you tried pouring boiling water down the sink to free up old soap & hair?

No power

• Have you contacted your electricity supplier? There may be a fault in the street.
• If renting a unit/apartment - Have you checked with a neighbour? If in a block of Strata Title apartments, it may be the Owners Corporation that needs to be contacted for action.
• Have you checked your fuse box? There may have been an overload and the safety switch has been activated and needs resetting.
• Have you checked that one of your appliances is not faulty? Unplug all appliances in the house. Reset the safety switch in the meter box. Plug in the fridge and turn on the power point, check the safety switch. If the safety switch clicks off then you know that there is a fault with the fridge and you will need to get it repaired.
• Otherwise disconnect the fridge and plug in the stereo and continue checking all appliances until the faulty appliance is located. If our electrician attends to your repair request and finds the fault is with one of your appliances, then you will be charged for the service fee.

Lights are not working or power points are not working

• Have you checked your fuse box? If there has been an overload the safety switch may need resetting.
• Have you replaced the light bulb?

No hot water

• Is it Gas or Electric?
• Have you arranged for the connection of your Gas or Electricity?
• If it is an Electric Hot Water System -
• Have you checked to see if your hot water system needs refilling/topping up? There is normally a copper valve on electric hot water systems and an overflow pipe. Pull up this lever until a flow of water starts coming out of the overflow pipe. This quite commonly needs to carried out every six months or so.
• Have you checked the fuse in the meter box? Has someone turned off the fuse by mistake?
• Have you checked that the water tap on the hot water system itself is turned on?
• If it is a Gas Hot Water System
• Have you checked to see if your pilot light has gone out? Some gas hot water systems can be easily relit – others may require a tradesperson.